Refund & Return Policy

We want you to love what you wear. But if something’s not right, we’ve got you covered.

1. Return Eligibility

You can request a return within 45 days of receiving your order if:

  • The item is in perfect, unworn condition

  • All original tags are attached

  • The item matches our return criteria

2. How to Initiate a Return

Please contact our support team via:

Provide:

  • Your full name

  • Order number & date

  • Reason for return

  • Pickup address & phone number

3. Return Shipping

  • If the return is due to a customer choice, the return shipping cost must be covered by the customer.

  • If the return is due to our error (wrong item, defect), we’ll cover the return shipping cost.

4. Refund Options

Once we receive and inspect the returned product:

  • We’ll issue a store credit or

  • A full refund to your original payment method (excluding shipping fees)

5. Non-Returnable Items

We do not accept returns for:

  • Used, damaged, or washed products

  • Products with odors or stains (e.g., sweat, perfume)

  • Intimate wear (e.g., bikini bottoms, bodysuits, socks)

  • Products past their reasonable lifetime or warranty period

6. Warranty

All our garments are covered under a 90-day warranty for manufacturing defects.

🔗 Read our full Terms & Conditions here: https://onvirtualshop.com/terms-conditions